 |
 |
 |
 |
 |
 |
 |
|||||
Find out how Hyper-Reach and Accu-Reach are being used to help make mass notification and emergency communications accurate and simple.
911 Emergency Communications, City of Rochester
Red Cross of Greater Rochester
Cornell University Facilities Customer Service Center
911 Emergency Communications, City of Rochester
Hyper-Reach • Accu-Reach Service
"Here is an automated system that makes contacts much faster and is far less expensive than having to pay employees to make contacts. It makes sense all around."
—Craig Johnson, Deputy Director
City of Rochester, 911 Emergency Communications Department
Prior to using the Hyper-Reach system in Rochester's 911 Department, the Emergency Communications team would typically page emergency staff in times of need. This meant making phone calls to 167 employees—a tedious and time-consuming task, which often involved overtime pay and a slow response rate.
Now, instead of using staff to make phone calls, the mass notification system can enhance the response rate by distributing calls faster and more effectively. It alerts users to numbers no longer in service and will retry "busy" or "no answer" numbers. The E-mail Voice Messaging features can attach a voice or text message for e-mail address and pagers. And the Accu-Reach feature allows 911 to geographically target areas of contact, right down to the street and house.
Craig Johnson is enthusiastic about the system and its implications. "It's the future of emergency communications… Hyper-Reach is right there to help us stay on the cutting-edge."
Back to top
Red Cross of Greater Rochester
Hyper-Reach • Communities Service
"This has been a "lifesaver" for our emergency social services department. The product is easy to use, versatile, and extremely efficient."
— Becky L. McCorry
Red Cross of Greater Rochester
For the Red Cross of Greater Rochester, New York, getting qualified personnel on the scene of an accident or disaster as quickly as possible means averting potential hardship. In the past, contacting Red Cross volunteers and staff was an inefficient hit-or-miss affair. Internal staff spent hours making calls—precious time when lives and property are at stake.
With Hyper-Reach, the Red Cross has dramatically reduced the time of outgoing, and hence, return calls. By simply recording a single message then "hitting" the send button, a pre-programmed database is contacted. The mass notification system also can identify incorrect phone numbers in the database, and recipients of the message can reply to the Red Cross with their availability right through their phone's keypad.
Ms. McCorry states, "...we can develop and manipulate our own groupings as needed, and it is web-based so we can notify by phone or Internet connection. This truly gives us the flexibility we require during times of disaster."
Back to top
Cornell University Facilities Customer Service Center
Hyper-Reach • Communities Service
"When life, physical assets and proprietary research are at stake, you don't take chances. You need to get critical information to the right people, right away."
— Lawrence W. Albro
Manager of Facilities Customer Service
Cornell University Facilities Customer Service Center
The Facilities Customer Service Center at Cornell University in Ithaca, NY is a bustling hub of activity. During one year, they will field over 85,000 incoming phone calls and place nearly 115,000 outgoing calls regarding maintenance and facilities issues campus wide.
When the university's environmental systems are compromised—cooling, heating, electric, ventilation, water and other factors—the potential loss of data or damage to property can be catastrophic for this world-renowned educational and research center.
With approximately 75 buildings and 500 staff across campus, getting emergency messages delivered to the right people quickly is no small task.
In response, Cornell's service center chose Hyper-Reach as their vehicle of choice for rapid, large-scale communication. Hyper-Reach allows the service center staff to place hundreds of phone calls faster and more effectively. Within minutes, the entire campus maintenance and facilities staff can be contacted. The system makes the calls and tracks the results, letting staff know how many were reached successfully, which numbers are no longer in service, "no answer" numbers, and other data.
In addition, the service center staff can customize features for the specific needs of their constituency, so that Hyper-Reach is not only a means of communicating a message, but also for collecting data. Hyper-Reach can also be used in response to other campus threats, including terrorism or biohazards.
Larry Albro of the Facilities Customer Service Center states, "What used to take hours, now takes minutes. Not only do we save on the costs associated with tedious number-by-number contact, but also the monumental costs of lost research, assets or life. In our set of emergency response tools, Hyper-Reach is the vital communication link we rely upon."
Back to top
Sign Up Now!